Frequently Asked Questions

What does BunnyRank do?

BunnyRank.com is an online web-based Rank Tracking Tool. This means BunnyRank.com will track your day-to-day rankings of your websites for specific keywords that you choose and tell you where your site or URLs are ranking in the organic positions in the Search Engines – Google, Yahoo and Bing. This data is extremely valuable when you are doing SEO (Search Engine Optimization) and you want to track the results of your efforts into SEO. It helps you also understand which keywords are responding better and which are not. You also get to see and analyse the potential estimated search engine traffic you will get to your site for each keyword depending on where it is ranking.

Do I need any technical knowledge to use BunnyRank.com ?

If you can surf the web and use email you can use BunnyRank.com We have simple tips and a great support team to help and guide you.

Do you have a free trial account or any trial periods?

We have a free trial account (the “lite” plan) that has a limit of 10 keywords only. You may choose this plan to get a taste of BunnyRank for an unlimited number of days. This plan will remain active and free forever.

However, if you want more keywords, you will have to upgrade to a higher plan.

From time to time, we also offer a Trial Period for many of our pro-level accounts. This is mentioned in the Pricing Table. This Trial Period only applies the first time you sign up, and is not valid for Upgrades and Downgrades.

If you are caught abusing and creating fake accounts for multiple Trial Periods, it will be a violation of our Terms and Conditions and you will be permanently banned.

 

 

Do you offer any discounts?

We are always doing promotions aggressively online. You can check us out on Google for any promotional coupons codes. If you’re lucky to get a coupon – go for it!

From time to time we do have some promotions in which we offer a higher plan to customers for free for a specific period (7 days to one month). You will be subscribed to get a free account for the duration of the trial period in the coupon, after which you will be automatically be charged the monthly fee every month, or the account will get suspended should you choose not to pay further.

When we carry out promotions online and you find a coupon code, each unique coupon code can only be used with one PayPal account and one PayPal identity. If you setup multiple BunnyRank accounts with the same coupon code you will be banned, as this is a violation of our policy.

Can I cancel my account any time?

Yes, absolutely. If for some reason you find that BunnyRank is not the right service for you – simply cancel it from your dashboard. We will confirm your Account Cancellation by mail within one business day, and all your data will be deleted permanently. You may want to export and backup your data – if you may need it at a later date.

Is there a refund when I upgrade or downgrade my account?

We will refund you on a pro-rata basis calculation. This refund will be calculated on the number of days remaining in your original monthly subscription plan – after you upgrade or downgrade.

When you upgrade or downgrade you will automatically setup a new subscription payment system via Paypal or 2checkout.

You will need to cancel your old subscription plan from within PayPal when you upgrade or downgrade.

 

Is there any 30 days refund policy?

If for any reason you are not happy with BunnyRank in the first 30 days of signing up initially – you may cancel and ask for a “no questions asked” full-refund for any of the plans except the Agency, Extreme and Ultimate plans.

You can request for a refund for cancelling an account only if you cancel within 30 days of opening the account. This includes any trial period which you may have received with a coupon.So, if you were on a Free Trial plan for 10 days and then you decided to upgrade to a paid plan, your remaining guarantee period is 20 days.

However, this 30 day full-refund guarantee applies to all the plans except the Agency, Extreme and Ultimate plans. These high volume plans do not qualify for the full-refund policy, because of the high volume nature of these plans.

They do however qualify for the 30-day partial refund policy.

This means, with these higher plans (Agency, Extreme, Ultimate) – if you are not happy within 30 days of activating the subscription and you cancel the plan – you can ask for a partial refund calculated on the unused number of days calculated from the date of your cancellation, on a pro-rata basis.

Unfortunately, there are a few people who will try to abuse our system, and so we have to protect our interests in the best interest of being fair to everyone. If we find you abusing the BunnyRank system by opening multiple fake accounts, doing repetitive cancellations, or any other activity which we deem to be suspicious in nature – you will not be eligible for any refund and you will be banned from our service.

What payment methods do you accept?

Currently we only offer PayPal payments. We are working to integrate 2CheckoutPayment gateway for direct Credit Card payments and this will be ready very shortly. If you wish to be notified when this is ready, please drop us a note here.

Can I pay with BitCoins?

Sorry, at the moment we are not offering any Bitcoin payments.

How many Keywords can I add in my projects?

You get to add as many keywords as you wish – up to the level of your plan. So, if you choose a 200 keyword plan – you can add as many as 200 keywords.

You may add as many URLs as you like for the keywords. So, you purchase the 200 keyword plan – you can add as many as 200 URLs.

Can I turn off Yahoo and Bing ranking?

Currently, this is not possible but you may simply exclude them in the graph charts. Don’t worry, you will never be charged any extra amounts or keyword credits for Yahoo or Bing. They come included with all plans and we never charge you extra for them, unlike most other providers.

Can I invite other users?

Yes, you may invite as many as 10 users. When you send out each user invitation, you can define which Projects they can view. They will only have “read” access and they will not be able to change anything. They can view and play around with the charts and graphs only. You can invite your clients this way!

Can BunnyRank have any negative effect on my rankings?

Absolutely not. Using BunnyRank has no effect on your rankings.

What kind of email alert notifications can I create?

We have an advanced system for this called “Rank Crossing Alerts” and “Rank Speed Alerts”.

Through these features you can setup your own custom alerts, and you will know exactly when key ranking rules that you set up, get triggered – so you never miss an important rank event!

You can define a certain threshold or value in each of these notification systems. You may define these changes at the project level or individual keyword level. You will be notified by email, at the email address associated with your account.

Our Rank Alerts System is of 2 types, each of which allows you to setup specific alerts that you receive by email when a particular ranking event takes place for one or more keywords that you mark for alerts.

 

Get “Rank Crossing Alerts” notifications by email.

With the “Rank Crossing Alerts” feature, you can monitor if your keyword ranking increases positively in rankings beyond a specific position or if it loses and falls below a specific position that you define.

So, you may setup alerts to track if your keyword ranking…

– Enters the top x positions

– Leaves the top x positions

Easily customize any ranking crossing limit positions for any keyword – right from your dashboard.

Want to be alerted when a bunch of keywords enter the first page of Google?

Want to be alerted when a keyword gets to position #1?

Want to be alerted when a keyword drops past spot 10 or 21 or 30?

You may setup as many alerts as you like. There is no limit!


Get “Rank Speed Alerts” notifications by email.

With the “Rank Speed Alerts” feature you can be alerted if your keyword ranking changes by jumping up or down in its rankings more than a specific number of positions. Think of it as a speed change… or getting a speeding ticket 🙂

This can be used to monitor any suspicious drop in rankings (a Google penalty?) or sudden gains in rankings.

So, you may setup rank speed alerts to track if your keyword ranking –

  • Changes by more than x positions.
  • Gains more than x positions
  • Loses more than x positions

With Rank Speed Alerts feature, you can set limits for each keyword or group of keywords – so you are alerted when your keywords suddenly gain or lose their ranks. You can be alerted if your keyword gains or loses ‘x” number of positions in a day.

Perhaps you did something that landed you a Google penalty?

Maybe someone reputable in your niche gave you a high authority backlink that caused a whole bunch of keywords to suddenly gain huge rank jumps?

The “Rank Speed Alerts” feature will allow you get to quick alerts so you can inspect things and act fast.

You may setup as many alerts as you like. There is no limit!

What is the highest ranking position BunnyRank can monitor?

BunnyRank checks up to the 100th position currently in Google, Yahoo and Bing.

What kind of reports do you offer?

You can currently export reports in XLS, PDF, GIF, JPG and PNG format. These can be branded and white labelled with your logo.

What is a static report?

You can export data and download a report for a specific time period that will remain fixed.

What is a dynamic live report?

You can create a dynamic live report for any keyword(s) or project(s) by sharing a special alphanumeric URL for each report you create. This URL is not easy to guess and so mostly hidden from public and bots – and so it is “hidden” in a true sense from any guess work.

This URL will contain historical data for a keyword or a project. When you send this URL to anyone they can see the live ranking data charts (they will not need to login) for this keyword or URL.

They will see be able to see all the ranking data from the day the project or keyword was setup to the current date. They may play around with the graph and data and thus view data charts etc for any specific time period as per their needs. This will allow them to see the rankings data for any period they want, on demand.

How do I upgrade or downgrade my monthly plan?

Simply go to the Accounts Tab and choose to Upgrade or Downgrade your plan. If you are downgrading, make sure to reduce the total number of keywords you are tracking in your projects to the limit of the plan you are downgrading to.

PayPal requires a 72 hour “cool down period” for all subscriptions. This means that once you subscribe to a plan, you will not be able to change the plan for 72 hours (3 days). After that you may Upgrade or Downgrade.

When you Upgrade or Downgrade, our system will automatically setup a new subscription profile in PayPal for the new recurring plan, chargeable on the current date every month.

You will need to login to PayPal to cancel the old subscription for the previous plan you had before you did the upgrade or downgrade.

After you setup the new subscription for the new upgrade or downgrade, simply login to PayPal and they will give you an option to cancel the old subscription plan.

You will get a refund from us, for the unused / remaining days on your old plan calculated on the prorated amount you paid for the number of days you did not use at the time of cancelling.

If you need any help, please contact our Support Team and they will walk you through this.

Which countries do you support?

We support 200+ countries in Google, Yahoo and Bing as listed below…

Ascension Island
Andorra
United Arab Emirates
Afghanistan
Antigua and Barbuda
Anguilla
Albania
Armenia
Angola
Argentina
American Samoa
Austria
Australia
Azerbaijan
Bosnia and Herzegovina
Bangladesh
Belgium
Burkina Faso
Bulgaria
Bahrain
Burundi
Benin
Brunei
Bolivia
Brazil
Bahamas
Bhutan
Botswana
Belarus
Belize
Canada
Cambodia
Cocos (Keeling) Islands
Democratic Republic of the Congo
Central African Republic
Catalan Countries
Republic of the Congo
Switzerland
Ivory Coast
Cook Islands
Chile
Cameroon
China
Colombia
Costa Rica
Cuba
Cape Verde
Cyprus
Czech Republic
Germany
Djibouti
Denmark
Dominica
Dominican Republic
Algeria
Ecuador
Estonia
Egypt
Spain
Ethiopia
Finland
Fiji
Federated States of Micronesia
France
Gabon
Georgia
French Guiana
Guernsey
Ghana
Gibraltar
Greenland
Gambia
Guadeloupe
Greece
Guatemala
Guyana
Hong Kong
Honduras
Croatia
Haiti
Hungary
Indonesia
Iran
Iraq
Ireland
Israel
Isle of Man
India
British Indian Ocean Territory
Iceland
Italy
Jersey
Jamaica
Jordan
Japan
Kenya
Kiribati
Kyrgyzstan
South Korea
Kuwait
Kazakhstan
Laos
Lebanon
Saint Lucia
Liechtenstein
Sri Lanka
Lesotho
Lithuania
Luxembourg
Latvia
Libya
Morocco
Moldova
Montenegro
Madagascar
Macedonia
Mali
Burma
Mongolia
Montserrat
Malta
Mauritius
Maldives
Malawi
Mexico
Malaysia
Mozambique
Namibia
Niger
Norfolk Island
Nigeria
Nicaragua
Netherlands
Norway
Nepal
Nauru
Niue
New Zealand
Oman
Panama
Peru
Philippines
Pakistan
Poland
Papua New Guinea
Pitcairn Islands
Puerto Rico
Palestine[5] Portugal
Paraguay
Qatar
Romania
Serbia
Russia
Rwanda
Saudi Arabia
Solomon Islands
Seychelles
Sweden
Singapore
Saint Helena, Ascension and Tristan da Cunha
Slovenia
Slovakia
Sierra Leone
Senegal
San Marino
Somalia
São Tomé and Príncipe
El Salvador
Chad
Togo
Thailand
Tajikistan
Tokelau
Timor-Leste
Turkmenistan
Tonga
Tunisia
Tunisia
Turkey
Trinidad and Tobago
Taiwan
Tanzania
Ukraine
Uganda
United Kingdom
United States
Uruguay
Uzbekistan
Saint Vincent and the Grenadines
Venezuela
British Virgin Islands
United States Virgin Islands
Vietnam
Vanuatu
Samoa
South Africa
Zambia
Zimbabwe

 

How often is the ranking data updated?

Your Ranking data is checked for each of the engines and updated once every 24 hours.

When you initially add new keywords into a project, it takes 12 to 24 hours to get reflected in the project data tables and charts – for the first time.

Until the ranking data is not fetched for the first time, you will see a simple dash “-” in the data table for that particular keyword… so don’t get worried!

Once we update the data, you will then see its rank in the various engines. After that, the ranking data is updated once every 24 hours.

If you see a plain dash “-” next to the Daily, Weekly or Monthly columns – that is because that data could not be calculated for that column because sufficient number of days have not passed to calculate the value.

If you see a orange image thick dash – that means the keyword has not moved in position for the respective column calculation (Daily, Weekly or Monthly).

 

If you still need a question answered please drop us a note here.

Try A Plan – Risk Free